This role focuses on resolving minor tech issues, assisting with user access support, maintaining dashboards, and coordinating with developers for bug fixes. You will document issues, perform routine platform checks, and ensure parents and school partners have a seamless digital experience. It is an excellent opportunity for young tech professionals who want hands-on exposure to web/app maintenance in an educational ecosystem.

We seek someone tech-savvy, patient, and solution-oriented. Basic understanding of websites, content systems, and user dashboards is helpful. Experience in tech support roles or helpdesk systems is a bonus.

Key Responsibilities:

• Troubleshoot minor web and app issues
• Assist users with login, subscription, and access problems.
• Coordinate with developers for escalations.
• Maintain issue logs and update the status report.
• Conduct regular platform performance checks.